How we Transformed ourselves from ant sized Contact
Centre, to an Organization having two operational
Contact Centres with International Processes.
In 1986, Mr. R. J. Iyer retired from the Defence
Services and settled in Nagpur with his family.
The elder son Ravi took over the responsibilities
of the family & joined a Coal Liasoning Company.
He later rose to the level of Senior PRO of the
Company. Hari J Iyer, the second son graduated
in the Commerce from Nagpur University & joined
Blow Plast Group, to assist his brother in supporting
the family. He later joined the Official Publishers’
of Yellow Pages Telephone Directory in Nagpur,
wherein he explored the possibilities & realized
his potential to be an entrepreneur. He was ably
supported by Ravi Iyer . After a brief stance
as the Managing Partner of a Publishing Company,
Hari Iyer & Ravi Iyer established Jayams Information
Services Pvt. Ltd on 30th September’1999.
The name JAYAMS was derived from the name of their
late mother JAYALAXMI. Their objective was to
set up the finest Contact Centre (BPO) in Central
The first big break came in the next year 2000
when an opportunity to handle Inbound Calls (197
Directory Assistance) for Hughes Teleco Calling,
etc.m came our way. With almost the most Comprehensive
database of Residential & Commercial Subscribers
(Courtesy our Talking Yellow Pages Flagship Service
– Callus Tele Info), we were sure that a
huge opportunity awaited us. We were fortunate
to recruit a good set of executives many of whom
are still holding senior level positions in the
The period 2000 to 2006 witnessed exponential
growth for us with our Nagpur & Pune Centres
delivering almost equal revenues to increase our
set up from 5 Workstations to 125 Workstations.
The business grew to avail Contracts for all the
Outbound services of Hughes Telecom (Now Tata
Teleservices Maharashtra Limited), such as Welcome
Calling, 1st Bill Explanation, 1st Bucket Collection,
Retention, Inbound Leed Generation, etc.
Retaining our key executives over the years has
been one of the main factors contributing to our
success. Learning has thus been passed on over
the years and the next level of managers has more
often than not, outshone their predecessors.